TP Ranks Among Global Leaders in Healthcare Services Customer Experience

TP, a global player in digital business services, has been positioned as a "Leader" in Everest Group's Healthcare Customer Experience Management Intelligent Operations PEAK Matrix® Assessment.

TP supports customer experience processes for over 290 healthcare organizations across more than 30 countries. Through its industry expertise, global service network, and AI-powered solutions, TP enables faster, more efficient, and personalized experiences for insured members and patients in healthcare services.

Everest Group's assessment highlights the strategic solutions TP provides in managing increasingly complex healthcare operations, ensuring regulatory compliance, and meeting evolving consumer expectations in the healthcare sector.

Healthcare Experience Redesigned with AI-Powered Solutions
Tülay Doğrular, CEO of TP Turkey and Azerbaijan, emphasized that artificial intelligence and human expertise will play a crucial role together in the future of customer experience in the healthcare sector.

Doğrular stated, "At TP, we view artificial intelligence as a strategic capability driving transformation across our organization. Through intelligent workflows and AI agents operating under human oversight, we are redesigning insured member and patient journeys end-to-end. We streamline critical processes such as pre-authorization, appointment scheduling, and request handling to be faster, more consistent, and more efficient, while also supporting healthcare organizations in meeting regulatory requirements."

Doğrular noted that being positioned as a "Leader" by Everest Group is a testament to the impact created by their expertise in the healthcare sector and AI-focused investments. He added that TP will continue to develop more accessible and personalized healthcare experiences by combining technology and human focus.

End-to-End Support for Global Healthcare Ecosystem
TP addresses healthcare sector operations spanning from front office to back office with a holistic approach. The company delivers technology-enabled solutions for streamlining processes, improving patient care quality, and managing healthcare services more effectively.

In Everest Group's assessment, TP's strengths include its service scope spanning from Medicaid and commercial health plans to hospital groups, flexible operating models that adapt to the needs of different healthcare systems, and rapid deployment capabilities.

The company's global service network comprising local, near-shore, and offshore centers enables healthcare organizations to meet regulatory requirements, access qualified talent, and optimize operational costs.

AI and Automation Investments Growing in Healthcare Operations
TP continues to develop AI-powered orchestration and automation solutions to make complex healthcare business processes that require intensive compliance more efficient and sustainable.

The company's technology-focused approach aims to address evolving healthcare organization needs in customer service, operations management, digital transformation, and process optimization.