Enerjisa Enerji Adds New Investment in Earthquake Region

Enerjisa Enerji is adding another investment to its projects in the earthquake-affected region. Enerjisa Enerji, which opened its first innovative customer service center with a new concept in Ankara Söğütözü in early December after working with global design, concept and experience agencies, chose earthquake-affected Osmaniye for its second center with the new concept. The center, specially designed to enable customers to complete their transactions more easily and quickly within their limited time, has begun operations in Osmaniye. Placing sustainability at the core of its strategy, Enerjisa Enerji produces projects to contribute to a smarter and greener world through a human and technology focus, and continues to renew and improve all service processes to provide end-to-end best experience to its guests, first presenting the brand-new concept appreciated by its customers in Ankara Söğütözü. With a new concept that enhances employee comfort, meets customer expectations and provides seamless customer experience, the company is now introducing itself to customers in the earthquake zone at the Osmaniye Customer Service Center.

Technology and nature together

For the new customer service center that has begun operations in Osmaniye, collaboration was established with pioneering concept design and experience agencies in the sector. Customers will have the opportunity to experience the combination of technology and nature while completing their transactions quickly.

Every detail considered

Enerjisa Enerji, serving over 22 million people with a focus on operational excellence while reaching more than 10 million customers across 14 different provinces, continues to take differentiated steps in delivering inspiring experiences to the sector. Customer service centers powered by 100% renewable energy sources, producing clean and green energy, aim to meet their sustainability vision with customers through digital screens and next-generation kiosks that will save paper. In addition, specially designed modular waiting areas and next-generation digital screens addressing different target groups offer customers the opportunity to be informed through engaging activities in a comfortable environment. Continuing the journey toward a better future and strengthening its mission to raise awareness among customers in this regard by focusing on sustainability and technology, Enerjisa Enerji has implemented accessible customer experience without barriers based on the equal access principle at the Osmaniye center as well. With parent rooms, disabled access areas, sign language-trained customer representative support and many other practices at the Customer Service Center, the company ensures seamless and equal access for all its customers.

"We were here from the first moment of the earthquake, we are here for reconstruction after the earthquake, and we will continue to be present."

At the opening attended by senior executives of Enerjisa Enerji, Ersin Esentürk, General Manager of Enerjisa Enerji Retail Sales Companies, who shared his thoughts on this new experience and service center in Enerjisa Enerji's "Better Future" journey, spoke as follows: "As Enerjisa Enerji, the service we provide in the earthquake zone is invaluable. We are a company that has always served this region with the highest quality, we were there yesterday, we are here today, and we will continue to be here with all our strength tomorrow. We know this place well and, through detailed analysis of our customers' needs, we offer correct approaches and solution proposals. In Osmaniye, in place of our former center damaged by the earthquake, we quickly positioned our container service center to ensure uninterrupted operations. At the same time, we rolled up our sleeves to design a new center that would bring fresh air and comfort to this location. Taking into account our customers' expectations, we completed our work to bring our new concept to Osmaniye in a short time. Today we see that when our customers come here with their limited time, they can complete their transactions easily and quickly. Following the path we set out on by saying 'a better future for everyone,' while providing our customers with the highest level of experience, we have not strayed from our sustainability principles. At our Osmaniye Customer Service Center, we will use clean and green energy produced from 100% renewable energy sources and offer sustainability-focused solutions with digital screens that will save paper. I extend my thanks to all the team members who contributed to this new concept and wish it to be beneficial for all people in Osmaniye."